Shipping & Delivery Policy

At LENZO we always use the best whether it is raw materials for the eyeglasses or the courier or transport services. All our products are shipped through Air Cargo for customer who are not in the base area. Base Area is 200 kms in and around our manufacturing plant. 

We don’t charge anything from our customers towards shipping charges currently. As and when we wish to collect shipping or delivery charges from the customer, we will inform the same at the time of booking or order placement to the customer. Our endeavour is to ensure product reaches you at the shortest possible time. As the products we deal with are tailor made for every customer as per their requirement, we have below time lines which will be followed at all times 

Category	Product Type	Order Ready time	Dispatch time
Sunglasses	Normal/No-Power	1-2 working days	1-2 working days
Sunglasses	RX	2-4 working days	1-2 working days
Eyeglasses	Normal/No-Power	1-2 working days	1-2 working days
Eyeglasses	RX	2-4 working days	1-2 working days

 
We could offer the above products a day earlier. But we use that day to ensure we send across a product which is of the Highest Quality. We care for your eyes. This is part of our DNA at LENZO

Quick turnaround time and timely delivery is one of the USPs of LENZO. All the products are shipped through reputed courier companies. Customer will receive an e-mail notification after the product is shipped from our-side along with details such as Name of Courier Company (if any), Date of Dispatch & Consignment number. Customer can also track the order status in user account on our website. 

LENZO takes all possible measures and precautions to ensure that products are delivered on time at correct address. Product will be delivered at the address mentioned by customer at the time of placing an order. LENZO will not be responsible for the wrong delivery if shipping address mentioned by customer is wrong. We offer Cash on Delivery option which customer can select while placing an order if its eligible. We also gift pack the product if the option is selected at the time of placing an order.