Frequently Asked Questions (FAQ)
We've compiled a list of commonly asked questions for your convenience. If you are unable to find the answer to your question, please contact us for further assistance. It's just one more way LENZO makes it easy to get eyeglasses you'll love.
What frame style is best for my face shape?
Our Face Shape Guide features tools to help you discover what your face shape is, as well as links to flattering frames by face shape for men and women.
What frame material is right for me?
It depends on what features you are looking for. The following categories can help with your decision:
Weight: If you want a super light frame, go with one that's 15 grams or lower. Titanium frames are generally very light.
Material: You have the choice between metal or plastic. Metal tends to be lighter. Plastic frames tend to be more durable.
Flexibility: This is a nice feature to have for kids or sports glasses. We have a line of kids plastic flexible frames that are forgiving and durable.
Color: Plastic frames tend to come in more color options, especially acetate plastic.
Hypoallergenic: Stainless steel, titanium, and acetate frames are hypoallergenic.
Do the frames come in different sizes?
Most of our frames come in one size, but not all. The details will be listed under the product description. Please use the size filter to find the one that best suits you.
Full-rim, half-rim, or rimless?
Your Rx may be too strong for half-rim or rimless glasses, so full-rim would be your option. Full-rim glasses, especially in the nerd-chic look, are very popular. They are generally more durable than half-rim or rimless frames. Half-rim frames are great for people with slim faces. They show more of your face than full-rim frames, and are more durable than rimless glasses. Rimless glasses are great for people who will treat their glasses delicately, and who want their glasses to be practically invisible on their face.
My frame is out of stock. Can you notify me when it's back in stock?
Yes. When a frame is out of stock, you will see an "out of stock" message below the frame. Enter your email address in the space provided, and we'll let you know when the item becomes available.
What frames can be ordered as sunglasses?
Most of the frames on our website can be ordered as sunglasses, except for some sports or goggle frames.
Can I order prescription sunglasses?
Yes! With a few exceptions, the Rx glasses you order on our website can be turned into Rx sunglasses. Just select a standard or gradient lens tint, or choose from our glare-reducing polarized lens selections.
What is the difference between Photochromic and Polarized lenses?Photochromic lenses automatically darken when outdoors or exposed to UV rays. They return to clear when you are back indoors. Polarized lenses are permanent sunglasses that don't change color and are great at cutting glare
What can I do if my frames don't fit perfectly?
New glasses often need minor tweaks to fit your face right. It’s best to have an optician fine-tune the glasses for you,
How do I adapt to my new glasses?
New glasses may leave you feeling a bit off-balance, so gradually increase your wear time until you fully adapt. Avoid switching back and forth between glasses, as it will take longer to adapt. It can take a few days to adapt to single-vision lenses and 2-3 weeks for progressive or bifocal lenses. If you’re still having vision issues after the adaptation period, consult your eye doctor
How do I care for my LENZO?
We're all guilty of quickly rubbing our glasses on our shirts or using paper towels to clean the lens. While these habits may seem harmless, they ultimately can end up damaging your frames.
- Don’t use your shirt (or clothing in general) to clean your glasses. The dust and debris on fabrics can scratch your lenses.
- Don’t use paper towels or tissues to clean your glasses. These materials are too rough for your lenses and can cause small scratches. Dish towels or other fabrics that can trap dust and debris may also scratch the lenses.
- Avoid using household cleaning products to clean your lenses. Cleaning products usually contain harsh ammonia-based chemicals that can destroy the protective coating on your lenses.
- Don’t leave your glasses out on the bathroom counter when getting ready. Hairspray and beauty products can get on your lenses and damage the protective coating.
- Never try to buff out a scratch. Attempting to buff your lenses will only result in more scratches and damage. Take your glasses to a professional if you have a scratch that need to be removed.
- Don’t leave your glasses in the car on a hot or cold day. Extreme heat or cold can damage lens coatings and also may change the frame shape.
Social Media Inquiries
How do I get a chance to have my photo featured?
For a chance to be featured on our site and social media channels, please tag your photo with firstname.lastname@example.org
I'm a social media influencer and would like to know how can I work with your brand?
We collaborate often with social media influencers. To inquire about working with LENZO, please send a detailed message to email@example.com
Do you sell gift cards?
Yes! You can buy a gift card for anyone you like, including yourself.
How do I use my gift card?
You would apply it to the order during Checkout. Under CHOOSE YOUR PAYMENT METHOD, click the box next to "Use my gift card/s". Enter the gift card number and click Apply. It's that easy!
Do you send physical gift cards?
No. It is an electronic gift card so it is emailed to the recipient email address entered on the order form
What if I want to give the gift card myself?
That's easy! Just enter your own name and email address in the Recipient Name and Recipient Email fields, respectively. The gift card number will be sent to your email address.
What is your return policy?
We are committed to providing a positive shopping experience for our customers at LENZO. If you are not completely satisfied with your purchase, you may return the items within 7 days of receipt of the merchandise for a refund of the purchase price
Please note the following conditions for returns:
- Items must be returned in their original, unmodified condition. Our return policy does not extend to damage resulting from accidents, negligence, or improper care.
- To ensure a smooth return process, please consolidate all items from a single order into one return package.
- We continuously monitor return activities to prevent abuse and reserve the right to limit returns and exchanges in any situation.
- By following our return policy, we can continue to provide top-quality products and services to our valued customers. If you have any questions or need assistance with your return, please do not hesitate to contact the firstname.lastname@example.org For more information,
What do the Lens Index numbers mean?
The Lens Index number (1.50, 1.57, 1.53, 1.59, 1.61, 1.67, or 1.74) refers to the degree of refraction the lens provides. This means how much the light that enters the lens is refracted (bent) as it passes through the lens. Lens Index is also related to the thickness of the lens. The higher the index, the thinner the lens will be.
What lens coatings do you sell?
All LENZO Optical eyeglasses come with Anti-Scratch Coating and UV Protection Coating that are both absolutely free. We also offer Anti-Reflective (also known as Anti-Glare) Coatings, which reduce reflection on the lenses and the glare you see while you are wearing your glasses.
Our anti-reflective coating options include: standard, water-resistant, oil-resistant, and anti-fog.
Anti-reflective coating is applied to both sides of the lenses for most glasses and on the backside of the lenses for premium sunglasses.
If you need glasses, your eye doctor will provide you with a prescription for corrective lenses. Eyeglass prescriptions may be written in different ways, though most are either printed or handwritten in horizontal rows. The first row is the prescription for the right eye (OD), and the second row is for the left eye (OS). Within each of these rows are three values: Sphere (SPH), Cylinder (CYL), and Axis. The SPH number corrects for nearsighted [indicated with a minus (-)] or farsighted [indicated with a plus (+)] vision. The CYL number and AXIS number correct for astigmatism. You may also have another field labeled as ADD which corrects for the reading power used in a bifocal or progressive lens. Lastly, eyeglass prescriptions sometimes include the pupillary distance (PD) measurement, which is the distance between your pupils. PD is needed to determine where the optical center of the lens will be for clear, accurate vision. If your prescription does not include your PD, An eyeglass prescription will usually expire in 1-2 years, depending on which state you received your eye exam.
Do you offer bifocal or progressive lenses?
Yes! We offer both. If you have ADD or NV-ADD on your Rx, you can get lined bifocals or unlined progressive glasses.
What is the difference between the premium progressives and standard progressives?
Our high-definition premium progressives feature wider viewing areas for the intermediate and reading areas of the lens than standard progressives. Peripheral (side) distortion is reduced by up to 40% compared to the standard design. With premium progressives, the transition from distance viewing to looking at a computer, for example, to reading up close is more seamless, making adaptation easier and more comfortable.